FAQs

Chargezoom is a single platform for managing payments and recurring billing. Chargezoom empowers accountants, controllers and business owners by providing 3 important benefits.

-Lowering credit card processing fees – Automatic Level II & III Data Processing (on supported gateways)

-Reducing errors & double entry – 2-way syncing across multiple platforms of invoices, payments and customer data with your accounting software. Say goodbye to handling CSV files.

-Saving time with automation – Subscription Management and Recurring Payments features automate the most time consuming functions of Accounts Receivable departments

Any business that utilizes recurring billing will benefit from Chargezoom. Some business types include SaaS/Web 2.0, B2C, subscriptions, subscription boxes and more. From small business to large enterprises, Chargezoom aims to help simplify it all under one roof.

Chargezoom is made for everyone, so no tech knowledge is needed. You don’t even need to ask your I.T. or “web guy” (or gal). It only takes 5 steps in 5 minutes to start!

Yes, currently we work with QuickBooks®, QuickBooks Online®, Freshbooks®, Xero® and more in the works. We’re are ever-adding more accounting solutions to our system. If you don’t see what you need, just ask us.

We sync data from your several diverse data sources centrally, upload and download. Simply put, you can accept payments and reconcile transactions from multiple sources with only a few clicks, so all your systems are always updated in real-time.

In many cases Chargezoom can help merchants lower their processing costs by giving them the freedom to choose who they process with. We are a processor neutral platform, which means (unlike many Accounting Software packages), we do not force you to use a specific processor. This allows merchants the ability to shop for the best rates.

No, Chargezoom eliminates the need for batch exports and imports. All your transactions sync in real-time.

Yes, you can use as many payment gateways as you like. You can setup backup payment gateways, or divide how you process invoices across multiple gateways. You can even use the same gateway multiple times with different MIDs.

No, Chargezoom is cloud based. This means it is easy to setup, no IT guy or special skills are needed and your Support Agreement will not be void with your ERP software vendor.

Yes, PCI-DSS 3.2 Service Provider Level 1.

Yes, you can embed a “Pay Now” link on email notifications that originate from Chargezom.

No per user, per transaction or any other fees. Flat rate means flat rate.

The chargezoom web interface is fully mobile responsive. It works on all connected devices, including iPhones, Androids, iPads, tables and laptops. We will have a mobile app Q4 2019.

Yes, Chargezoom has robust subscription management functionality. You can create very simple to complex subscription plans on our easy-to-use interface.

Yes, Chargezoom has branded “Checkout Pages” that allows new customers to sign-up and pay for Subscriptions.

Yes, you can enable a branded portal for your customers with your own subdomain https://companyname.payportal.com

Yes, Monday-Friday 7a-7p and Saturday 8a-12p via live chat, email and phone. All times listed are PST.